The main thing to remember is to stay calm and think about the process logically. First, contact your insurance company to find out if they will cover the repair or replacement of your windshield. Most insurance companies provide for free chip repair in their plans. If this is the case with your insurance company, reputable glass repair shops such as Deals Glass Service and Kimble Glass Service will come right to your doorstep to fix it. They even have the ability to completely replace your windshield at your location so you do not have to worry about carrying the automobile in to their shop and leaving it. Also, remember the insurance company cannot dictate where you must take your automobile for repair. You have the right to choose the repair shop you feel the most comfortable with.

Auto break-ins are among the most common crime during the Holiday season.  With most of us heading to the mall on our annual shopping extravaganza, our minds are focused on the perfect gift or what new recipes we are going to try.   We start early in the morning to shop a little and then head to our car, to unload our packages just to head out again.   Unbeknown to most of us, someone is watching for an easy opportunity to break into our cars.

There are several things you can do to make yourself less of a target. Keep packages out of view by placing them in the trunk or under your seats, remove electronics such as radar detectors or GPS from your dash and store in the trunk or under your seats, park in well lite parking spaces as close to the building as possible, lock your doors and keep your windows rolled up. If you do experience an Auto Break-in Charlotte, NC or any other large city do not panic. Stay claim; get a fast and courteous Deals Glass Auto Quote to get your glass fixed and back on your way to more shopping.

Most cell phone customers use smart phones now and have their phone with them when a window gets broken. To make it easier to get help and get you back on the road, Deals Glass Service and Kimble Glass Service has a new mobile website. The website is easily visible on Blackberry, Android and IPhone mobile devices. You can easily access quote forms for automobile glass as well as residential glass. There are contact numbers which are “click to call” capable making it possible to click the number, which automatically dials the number for you!

The websites can be found at m.dealsglassservice.com and m.kimbleglassservice.com which are easy to remember since the “m” stands for mobile. It makes for an easily viewable, one stop shop website in time of need. Make sure to place the website address in your favorites or bookmark it in your phone so when needed it is very easy to find. Deals Glass Service and Kimble Glass Service both have mobile windshield repair and replacement services.

In your automobile the risk of a broken window or windshield is much greater, especially in the case of an accident. When the automobile is in motion there is a much greater possibility the broken glass will strike the driver or a passenger.  This is why passenger automobile windows are constructed using tempered glass.  Tempered glass has been heat treated in such a way that the structure of the glass is changed, so when broken, it shatters into tiny little cubes.  These smaller pieces are less likely to slice or cut the automobile’s occupants.

The front windshield of an automobile has a totally different type glass.  It is called laminated glass, which are two sheets of glass with a film of plastic in between them.  This is one of the safest types of glass to use when there is a possibility of flying objects such as rocks or other road debris hitting it. The laminated glass is much less likely to shatter or break into pieces because the plastic inner liner holds the glass together.  When struck with an object such as a rock, the laminated glass may break, but the damage will be confined in a much smaller area. If the windshield is attended to soon after damage, it can often be repaired without having to replace the entire windshield.  Even a small break can expand, so if you do get one, do not hesitate to contact a professional for an auto glass repair quote.  The sooner you get it fixed, the less damage there will be to fix.

First, small cracks can normally be easily fixed by a reputable glass company. With the technology a well-equipped glass company can provide a more structurally sound windshield once fixed. Most insurance companies will completely pay the repair cost with no deductible. The repair can be completed quickly at your home or other location. The biggest problem with waiting to have a crack repaired is the fact that the crack will grow since the windshield heats during the day and then cools at night. This action causes the crack to grow from the expansion of the glass.

Waiting to have a crack fixed could cause the windshield to have to be replaced, which will be much more costly. If the crack becomes too large, your car may fail inspection since the crack could impede the driver’s vision. There is also the possibility of the windshield being hit again enlarging the original crack.  If you do have a cracked windshield then it is safer and less expensive to have it fixed immediately. Get a free estimate to have your cracked windshield repaired professionally.

1.) Proper Analysis.  Is the company registered with AGRSS® Safety Standards Council?  Are they backed by PGW’s Prostar Certification? The key to proper analysis is having it done by the right people.  Seeing these logos will let you know that you are in the right place consulting with a qualified auto glass replacement provider.

2.)  Qualified Technician. The simplest way to tell if a technician is properly trained and experienced is to ask if they are NGA certified  or look for the NGA Patch on their uniform.  The National Glass Association hold each technician to high performance and customer service standards.

3.) The Best Auto Glass. Usually the safest and most stable windshield for your automobile is the one installed by the manufacturer, but once there is extensive damage that is no longer true.  In this case the best option is OEM Glass, or glass made by the Original Equipment Manufacturer.   OEM Glass was created with the same type of machines and instruments as the glass that was installed by the car maker, ensuring the best fit and form for each car.

4.)  Top Quality Adhesives.  Since the adhesives are all but invisible to the consumer, this product can seem to pale in comparison to the quality of the glass.  But in the case of a collision, adhesives are what holds the windshield in place to provide a barrier between you and the cold, hard world.   And the moment of impact is a terrible time to find out that you have inferior adhesive on your glass.  You can rest assured that as a general rule – Good, reputable shops use high quality adhesives.

5.) Safe Drive Away Time.  While this may seem like an unnecessary inconvenience, we all know that accidents can happen anytime, anywhere.  That also means it’s not unheard of for a car to be involved in an accident while pulling out of the auto glass shop.  Even the best adhesives wouldn’t hold up to collision safety standards without properly curing. The bottom line is: it’s for your own good.   If a shop is not insisting on allowing time for the windshield to cure, then you know that safety is not their top priority.

Keep these things in mind the next time you need a windshield replacement, to help keep you and your automobile safe from crooked repairmen.

But remember, if something sounds too good to be true, it probably isn’t true – a saying that often applies to these situations.  These bold auto glass sales tactics vary from approaching drivers at car washes and gas stations, to aggressive telemarketing to actually damaging windshields, then approaching owners at home or work about replacement.  Their work practices also range from the completely above board to down and dirty – some lie to insurance companies about everything from the quality of glass to the location where the repair was done.  (They have even been known to spam perfectly good auto glass blogs!)

The worst of the worst work in teams: one repairman does the work, then another comes by and approaches the same driver, stating that the work is of inferior quality and needs to be re-replaced.   When these charlatans convince drivers to sign off on this work they are securing one’s complicity in defrauding their own insurance company.  And usually the car owners still find themselves with cheap glass and bad installation – and maybe slightly higher insurance premiums.

So drivers beware!  If you weren’t seeking out a service for you car, don’t trust a stranger who approaches you to tell you what they can do for your automobile.  An auto glass replacement company with a good reputation doesn’t need to be aggressive to make it in this business!

For more recent news about the problem with windshield bullies check out these articles at MSNBC’s Red Tape Chronicles and The Consumerist.

For over 50 years Deals has been dedicated to providing excellent service to the Piedmont area, and we anticipate that our new website will further advance our goal.  With the hopes of making windshield replacement and auto glass repair more easily accessible, we have straightforward contact buttons on each page as well as phone contact information for those who want to speak with a knowledgeable professional immediately.

At Deals’ new site, you can also access information that explains the value of OEM glass and trained, certified auto glass technicians, and why a PGW ProStars shop is best for you and your automobile.  We hope this information can enlighten people to the distinct differences between glass made by the Original Equipment Manufacturer and installed by a certified technician and having aftermarket auto glass installed by an un-certified mobile-only service.

Home owners can also find out more about our residential window repair service and how Deals can remove fog that has developed inside the insulated glass unit.  With the technology of our dual valve moisture prevention system, you’ll be seeing clearly through your affected windows for years to come – guaranteed!

You may need some info about windshield repair and auto glass replacement or you want to find out if you can save with residential window repair.  Come visit the new DealsGlassService.com, find out how we can help you, and get a free quote in minutes!

Problems occur at any business (or home for that matter), but the real indication of quality leadership and effective teamwork is how those problems are addressed.  We believe that having the owner (someone whose personal reputation is closely associated with the performance of their company),  present in the everyday operation of each individual aspect of the shop makes all the difference.  When the business owner knows each employee, and that employee’s history with the company and role in daily proceedings, problems can be solved more quickly and efficiently.

We would hate for a customer to leave our shop and tell others about a bad experience with glass repair or windshield replacement.   But that is exactly what will happen if customer satisfaction issues aren’t addressed before they walk out the door – angry customers voice their opinions more loudly than the happy ones.  We recently heard of such an incident at a Raleigh location of a national auto glass chain that was featured on a local news “Troubleshooter” segment.   While no one wants their company’s troubles broadcast on the news,  the unfortunate consequence of sub-standard service is dissatisfied customers with strong opinions about your business.

We strive to make the customer experience not just satisfactory, but pleasant.  Some of the most common complaints in the industry are related to either bad customer relations by employees and management or inattentive, improperly trained technicians.  And while these issues are easily resolved by hiring the right people and giving them the proper training, those simple solutions can be out of reach to the people in charge who are thousands of miles away.

At Deals Glass Services we hope our family atmosphere and friendly, well trained staff will prove to customers that what we lack in quantity gives us the time to focus on the quality of each job we perform.